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I want to cancel my order / Can I cancel my order?

You can cancel your order within 2 hours, by contacting us through email at (email address) including the order reference number. Alternatively, you can call us directly or message us through Whatsapp within 2 hours of placing your order +974 60017165. Once your order has been sent out, your order cannot be changed or cancelled.

 

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

I want to change to a different size, color and/or product

You can change your order within 2 hours of placing your order. Please cancel your order by clicking 'cancel' on your order confirmation email and order again. Alternatively, let us know about your order change within 2 hours of placing your order.

 

However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly as 3 hours. If your order has not shipped yet then we will process the change and you will get an email update.

I entered the wrong address in my shipping details how can I change it?

If you accidentally entered the wrong shipping address, please cancel your order by going on your confirmation email and clicking 'cancel' and order again. (To be determined when going through the website setup).

 

Alternatively, kindly contact us immediately to change your details. Incase your order has already been shipped we cannot change it and you will not be eligible for a refund.

 

It is the responsibility of the customer to ensure all details are accurate before payment. We take no responsibility for orders placed at the wrong address.

How can I contact you?

Please tell us as soon as possible within 2 hours. Kindly do so through DM, direct call or Whatsapp message on +974 60017165 to ensure your query is prioritized.

 

If you choose to email us at (email), please make the email subject line: URGENT ORDER CHANGE [#INSERT ORD NUMBER & YOUR CONTACT DETAILS]

 

You cannot change your address or any order details once it’s shipped.

 

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response

I did not get a order confirmation or an order number

You might have accidentally entered a typo in your email or used an invalid email. Please contact us through email including the order reference number (email address). Alternatively, you can call us directly or message us through Whatsapp within 2 hours of placing your order (number +974 60017165).

An item is missing from my order

Please contact us for a replacement for the missing item. Please let us know your order number, the missing item, and please also attach photographic evidence of the packaging at the time of the delivery.

How can I contact you?

If you wish to get in contact with us regarding a missing item, please do so through email including the order reference number (email address). Alternatively, you can call us directly or message us through Whatsapp within 2 hours of placing your order (number +974 60017165).

 

IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.

I want to exchange my product to another size / color

Exchange policy:

 

We offer a 24H exchange for all local orders. Products must be in their original packaging and tags, and they must be unworn and kept in a resalable state. If we find it's been worn, we will send the items back to you and will not be refunded.

 

Kindly note that we cannot refund or exchange earrings for hygiene reasons. This policy is there for the protection and health of our customers. Please read our product description carefully before purchasing. If you want to exchange for a different product entirely, you will need to pay the price-difference and the delivery fees.

How can I exchange my product?

Please contact us within 24H of receiving your order. Please let us know your order number, the item you wish to return, and which color/size you want to exchange for. We will then share with you the new order confirmation. We do not refund delivery fees for exchanges or refunds. And customers will need to pay for the additional incurred delivery fees.

Returns - How can I get a refund?

Returns policy:

 

You cannot return any purchased items; you can only exchange them for items of similar price or higher value paying the price difference. Please make sure to carefully read the description of the items you select before finalizing your order.

Replacement / Repairs Policy

Fashion jewelry Wear and Tear

Our jewelry is crafted to be enjoyed for many years. All plated jewelry including plated sterling silver will tarnish overtime. To ensure that your pieces remain beautiful and keep their shine, here are some tips:

1. Avoid exposure to water, perfumes and chemicals.

2. Remove jewelry before bathing and swimming.

3. Store your jewelry away from heat sources; do not leave it next to a hot hair dryer or heater.

4. When storing jewelry make sure it is in a cool and dry environment.

5. Check all jewelry for signs of wear and tear every now and then to prevent unexpected breakage.

 

If you have any questions regarding any of our materials please contact us before purchasing and we would love to help.

 

Jewelry care for delicate item - bracelet / choker / anklet

To protect the integrity of your jewelry, please avoid bending or twisting these items. Do not wear them when dressing and undressing. Remove them before engaging in any activity that might snag the prongs and loosen them.

 

Replacement / Repairs Policy

Maximum One repair/replacement per order

 

Damaged Items (e.g. Stones have fallen off)

Within 30 days of receiving a piece of jewelry, any damage to the item is considered a manufacturing defect. After 30 days, loss of missing stones and broken jewelry are classed as fair wear and tear and accidental damage respectively. We are unable to offer free replacements for these types of damages because they could have been caused by factors beyond our control (e.g., dropping your rings)

 

IMPORTANT: If you are highly sensitive, please exercise caution in wearing any kind of metals on your skin for prolonged periods. If you are aware that you have sensitive skin, and are prone to reactions or have had green skin tarnishing before, we advise you not to purchase brass-based fashion jewelry. We take no responsibility or liability for any reactions that may take place; it is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. The metal composition will be stated on the product page; please read it carefully before purchasing.

How do I measure my ring size?

There are several ways to measure your ring size. We recommend printing our ring sizer here (link)

The printable ring size guide has two methods and gives the most accurate reading. The first method in the printable guide requires an existing ring. The second method requires a pair of scissors.

 

If you don't have a printer:

 

If you have an existing ring you can measure the inner diameter if your ring. Please measure the diameter in the center of your ring (one side to the other side).

Use this chart to compare your diameter against U.S. sizing: (link to ring-size-chart)

 

Or download the app (link the app)

 

If you do not have an existing ring you can use the string method 

 

The string method:

Please note that this is the least accurate method. We recommend the other methods above.

  1. Get a piece of string or cut up a thin piece of paper and wrap it around your finger firmly. (make sure the paper/string sits very firm on your finger, how you would want the ring to fit; that means it should not be loose and not extremely tight)
  2. Mark the string or piece of paper to get the circumference  (in mm)
  3. Lay the string or paper down against a ruler to measure the circumference (in mm/cm)
  4. Please use the table above to measure your circumference (in mm) against the US sizing column (We use standard US sizing)
  5. Please choose the ring size that is closest to your circumference if you are in-between sizes.

 

Tips:

 

Average ring size for women is US 6-7.

Please measure your fingers when they are warm, as cold fingers will measure smaller. 

Do you deliver to my country?

We currently only deliver locally, within Qatar.

When will this item be back in stock?

We usually restock our jewelry within 3-4 weeks. Please contact us for a more accurate date.

 

If your size/color is out of stock, please subscribe for an email update when the item is back in stock by clicking 'Email Me When Available' on the product page.

Will my fingers turn green? / I have sensitive skin

For highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. We advise you not to purchase fashion jewelry and instead opt for sterling silver. We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.  

 

All gold plated rings will have traces of copper as this contributes to the color (Yellow Gold and Rose Gold). Some of our fashion jewelry is brass based. If you have had greening before with brass based jewelry then we highly suggest you purchase 925 Sterling Silver instead of brass-based. We have many 925 Sterling Silver items on our website. 

The metal composition will be stated on the product page, please read it carefully before purchasing. If you decide to purchase the brass version and if your hands are high in acidity, you may experience some oxidization (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewelry so you must let your skin dry before putting on any jewelry). This is common with even high-end jewelry. If this is the case for you, you may wish to go for our 925 Sterling Silver jewelry instead or Solid Gold jewelry. 

Alternatively, you can prevent oxidization by adding a layer of clear nail varnish or polymer coating inside the ring. Please read our Metal Sensitivity Guide for more information. 

We are unable to refund you if your skin turns green as this entirely depends on the individual. 

If you have any questions regarding any of our materials please contact us before purchasing and we would love to help. 

How much is delivery? / How long is delivery?

Delivery cost within Doha is QAR 40 and beyond that the fee is QAR 50. Items are usually delivered with 24h within casual days and it might take up to 48H To get an accurate date and time for your delivery please contact us, we would love to help.

Payment problem - My debit / credit card is not working

Please note that we accept (Visa, Mastercard and American Express; and cash on delivery). When entering your card details, please also remember to select the correct payment type and the correct numbers.

 

If your payment is not working it is usually because your billing address does not match the address your bank has on file. Please try again or try with another card.

 

If you still need help, please contact us, we would love to help.

Jewellery Care - How do I look after my jewellery?

Here at BLYNG JEWELRY, we source quality metals and use high-quality plating. With that said, fashion jewelry (including plated, 925 Sterling Silver and expensive jewelry brands) can experience normal wear and tear like this over time. To extend the life of your jewelry, please give them occasional breaks and follow these tips to maintain the quality and prevent early tarnish:

Keep them in a dust bag when not in use

Avoid sweat

Do not sleep in your jewelry

Avoid chemicals (especially hand cream)

Avoid bathing, showering or washing your hands with jewelry on

Wait for hand/face cream to dry before putting on any jewelry 

Apply a layer of polymer coating/clear nail varnish on the inside of your rings if you sweat a lot

Wipe with soft cloth

Jewellery Care - How to look after pearls?

Pearls are natural and very delicate in nature so you really have to look after your pearl jewelry. Pearls can be easily peeled and this is natural to have some peeling in the jewelry.
- Store in a pouch when not in use. Never store them with other jewelry or it will peel easily and do not leave it on rough surfaces.
- Pearls require moisture so don’t put it in an airtight container. Wear them often as they need natural oil to prevent them from drying out. However, never wear them during exercise, as large amount of sweat is too acidic for your pearls
- Don’t wear pearls in water
- Don’t use chemicals on or around your pearls including creams, perfume, vinegar, chlorine, cosmetics and hair spray. Chemicals can damage the pearl fast.
- Wipe with cloth after wearing

Cant's find what you are looking for?

If you have a concern, send us an email to tell us what’s up. A member of our Customer Service team will get back to you as soon as possible, and we’ll make sure to include your order number on the response.
Please email us at marketing@blyng-jewelry.com 

EMAIL

marketing@blyng-jewelry.com

TEXT

+97460017165

VISIT US

Doha, Qatar

The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.

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We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

All below items are non-returnable:

  • Engraved and monogrammed products
  • Earrings used to pierce during a piercing appointment
  • Gift cards

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Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Mejuri.Note: Items purchased through a third-party vendor (outside of Mejuri.com and/or Mejuri stores) will not be covered under Mejuri’s warranty. Please reach out to the company the items were purchased from.

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